{"id":5777,"date":"2025-03-04T14:04:43","date_gmt":"2025-03-04T14:04:43","guid":{"rendered":"https:\/\/addevmaterials.com\/?page_id=5777"},"modified":"2026-02-22T20:45:41","modified_gmt":"2026-02-22T20:45:41","slug":"interview-with-vanessa-north","status":"publish","type":"page","link":"https:\/\/addevmaterials.com\/en\/interview-de-vanessa-north\/","title":{"rendered":"Interview with Vanessa NORTH, Customer Service Management"},"content":{"rendered":"
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Interview with Vanessa NORTH, Customer Service Representative<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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1. Introduction and Professional background<\/p>

  • Can you tell us about your role at ADDEV Materials and the path that led you to this position?<\/em><\/li><\/ul>

    I am currently Customer Services Manager at ADDEV Materials Aerospace Ltd. My career started in 1994 when I joined PSG Ltd as a Technical Assistant. I worked in production as well as in the technical office. I then progressed to Technical Supervisor, where I managed a production team while continuing to provide technical support from the office. I then moved into Customer Services, where I held a number of different positions before taking up my current role in February.<\/p>

    • What have been the key moments or main challenges in your professional development?<\/em><\/li><\/ul>

      Being a woman, a mother and a wife, while managing children and a home.<\/p>

      2. Experience as a woman in your sector<\/h3>
      • Given that this sector has historically been dominated by men, how did you experience your integration and career progression?<\/em><\/li><\/ul>

        I had to overcome the stereotype that only men can understand the technical aspects of the industry.<\/span><\/p>

        In my early days, it used to make me smile when calls were transferred and customers were surprised to hear a woman on the other end of the line asking, \"Sorry, did I want to be transferred to the technical department?\" But by the end of the call, I hope they realised I had the knowledge and expertise.<\/p>

        • Have you faced any specific challenges as a woman? If so, how did you overcome them?<\/em><\/li><\/ul>

          I overcame them by demonstrating my in-depth knowledge of the products and the company.<\/p>

          • How do you think the role of women in your sector has changed in recent years?<\/em><\/li><\/ul>

            3. Leadership and inspiration<\/h3>
            • In your opinion, what are the essential qualities needed to be a woman leader today?<\/em><\/li><\/ul>

              Integrity, honesty and transparency.<\/p>

              • Have you had any mentors or inspirational figures, either at ADDEV or elsewhere, who have influenced your career?<\/em><\/li><\/ul>

                My greatest mentor throughout my career has been Colin Bolton, my former Technical Manager and now retiring colleague. He provided me with a solid knowledge base that has accompanied me throughout my development.<\/p>

                4. Work-life balance<\/h3>
                • What challenges have you faced in balancing your career and your personal life?<\/em><\/li><\/ul>

                  My biggest challenge was when my children were young: juggling nannies, au pairs, school, extra-curricular activities and so on. It definitely gets easier as they get older.<\/p>

                  • What advice would you give to women who want to progress professionally while maintaining a healthy work-life balance?<\/em><\/li><\/ul>

                    Take time for yourself. For me, sport is my outlet and helps me keep my mind and body strong.<\/p>

                    5. Vision and Advice for the Future<\/h3>
                    • What message would you like to give to young women who are reluctant to enter your field or aim for leadership positions?<\/em><\/li><\/ul>

                      Be confident in yourself and be the best version of yourself. Don't try to be what you or others think you should be. Be yourself and inspire by example.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Interview de Vanessa NORTH, Repr\u00e9sentante du service client 1. Introduction et Parcours Professionnel Pouvez-vous nous parler de votre r\u00f4le chez ADDEV Materials et du parcours qui vous a men\u00e9e \u00e0 ce poste ? Je suis actuellement Responsable du Service Client chez ADDEV Materials Aerospace Ltd. Mon parcours a d\u00e9but\u00e9 en 1994 lorsque j\u2019ai rejoint PSG […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5777","page","type-page","status-publish","hentry"],"yoast_head":"\nInterview de Vanessa NORTH, Management service client - ADDEV Materials<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview de Vanessa NORTH, Management service client - ADDEV Materials\" \/>\n<meta property=\"og:description\" content=\"Interview de Vanessa NORTH, Repr\u00e9sentante du service client 1. Introduction et Parcours Professionnel Pouvez-vous nous parler de votre r\u00f4le chez ADDEV Materials et du parcours qui vous a men\u00e9e \u00e0 ce poste ? Je suis actuellement Responsable du Service Client chez ADDEV Materials Aerospace Ltd. 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