{"id":5777,"date":"2025-03-04T14:04:43","date_gmt":"2025-03-04T14:04:43","guid":{"rendered":"https:\/\/addevmaterials.com\/?page_id=5777"},"modified":"2025-03-04T14:09:24","modified_gmt":"2025-03-04T14:09:24","slug":"interview-with-vanessa-north","status":"publish","type":"page","link":"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/","title":{"rendered":"Interview with Vanessa NORTH, Customer Service Management"},"content":{"rendered":"
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t1. Introduction and Professional background<\/p>\n
I am currently Customer Services Manager at ADDEV Materials Aerospace Ltd. My career started in 1994 when I joined PSG Ltd as a Technical Assistant. I worked in production as well as in the technical office. I then progressed to Technical Supervisor, where I managed a production team while continuing to provide technical support from the office. I then moved into Customer Services, where I held a number of different positions before taking up my current role in February.<\/p>\n
Being a woman, a mother and a wife, while managing children and a home.<\/p>\n
I had to overcome the stereotype that only men can understand the technical aspects of the industry.<\/span><\/p>\n In my early days, it used to make me smile when calls were transferred and customers were surprised to hear a woman on the other end of the line asking, \"Sorry, did I want to be transferred to the technical department?\" But by the end of the call, I hope they realised I had the knowledge and expertise.<\/p>\n I overcame them by demonstrating my in-depth knowledge of the products and the company.<\/p>\n Integrity, honesty and transparency.<\/p>\n My greatest mentor throughout my career has been Colin Bolton, my former Technical Manager and now retiring colleague. He provided me with a solid knowledge base that has accompanied me throughout my development.<\/p>\n My biggest challenge was when my children were young: juggling nannies, au pairs, school, extra-curricular activities and so on. It definitely gets easier as they get older.<\/p>\n Take time for yourself. For me, sport is my outlet and helps me keep my mind and body strong.<\/p>\n Be confident in yourself and be the best version of yourself. Don't try to be what you or others think you should be. Be yourself and inspire by example.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":" Interview with Vanessa NORTH, Customer Service Representative 1. Introduction and career path Can you tell us about your role at ADDEV Materials and how you got to this position? I am currently Customer Services Manager at ADDEV Materials Aerospace Ltd. My career started in 1994 when I joined PSG [...].<\/p>","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5777","page","type-page","status-publish","hentry"],"yoast_head":"\n\n
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3. Leadership and inspiration<\/h3>\n
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4. Work-life balance<\/h3>\n
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5. Vision and Advice for the Future<\/h3>\n
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