{"id":5777,"date":"2025-03-04T14:04:43","date_gmt":"2025-03-04T14:04:43","guid":{"rendered":"https:\/\/addevmaterials.com\/?page_id=5777"},"modified":"2025-03-04T14:09:24","modified_gmt":"2025-03-04T14:09:24","slug":"interview-with-vanessa-north","status":"publish","type":"page","link":"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/","title":{"rendered":"Interview with Vanessa NORTH, Customer Service Management"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Interview with Vanessa NORTH, Customer Service Representative<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Introduction and Professional background<\/p>\n

    \n
  • Can you tell us about your role at ADDEV Materials and the path that led you to this position?<\/em><\/li>\n<\/ul>\n

    I am currently Customer Services Manager at ADDEV Materials Aerospace Ltd. My career started in 1994 when I joined PSG Ltd as a Technical Assistant. I worked in production as well as in the technical office. I then progressed to Technical Supervisor, where I managed a production team while continuing to provide technical support from the office. I then moved into Customer Services, where I held a number of different positions before taking up my current role in February.<\/p>\n

      \n
    • What have been the key moments or main challenges in your professional development?<\/em><\/li>\n<\/ul>\n

      Being a woman, a mother and a wife, while managing children and a home.<\/p>\n

      2. Experience as a woman in your sector<\/h3>\n
        \n
      • Given that this sector has historically been dominated by men, how did you experience your integration and career progression?<\/em><\/li>\n<\/ul>\n

        I had to overcome the stereotype that only men can understand the technical aspects of the industry.<\/span><\/p>\n

        In my early days, it used to make me smile when calls were transferred and customers were surprised to hear a woman on the other end of the line asking, \"Sorry, did I want to be transferred to the technical department?\" But by the end of the call, I hope they realised I had the knowledge and expertise.<\/p>\n

          \n
        • Have you faced any specific challenges as a woman? If so, how did you overcome them?<\/em><\/li>\n<\/ul>\n

          I overcame them by demonstrating my in-depth knowledge of the products and the company.<\/p>\n

            \n
          • How do you think the role of women in your sector has changed in recent years?<\/em><\/li>\n<\/ul>\n

            3. Leadership and inspiration<\/h3>\n
              \n
            • In your opinion, what are the essential qualities needed to be a woman leader today?<\/em><\/li>\n<\/ul>\n

              Integrity, honesty and transparency.<\/p>\n

                \n
              • Have you had any mentors or inspirational figures, either at ADDEV or elsewhere, who have influenced your career?<\/em><\/li>\n<\/ul>\n

                My greatest mentor throughout my career has been Colin Bolton, my former Technical Manager and now retiring colleague. He provided me with a solid knowledge base that has accompanied me throughout my development.<\/p>\n

                4. Work-life balance<\/h3>\n
                  \n
                • What challenges have you faced in balancing your career and your personal life?<\/em><\/li>\n<\/ul>\n

                  My biggest challenge was when my children were young: juggling nannies, au pairs, school, extra-curricular activities and so on. It definitely gets easier as they get older.<\/p>\n

                    \n
                  • What advice would you give to women who want to progress professionally while maintaining a healthy work-life balance?<\/em><\/li>\n<\/ul>\n

                    Take time for yourself. For me, sport is my outlet and helps me keep my mind and body strong.<\/p>\n

                    5. Vision and Advice for the Future<\/h3>\n
                      \n
                    • What message would you like to give to young women who are reluctant to enter your field or aim for leadership positions?<\/em><\/li>\n<\/ul>\n

                      Be confident in yourself and be the best version of yourself. Don't try to be what you or others think you should be. Be yourself and inspire by example.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Interview with Vanessa NORTH, Customer Service Representative 1. Introduction and career path Can you tell us about your role at ADDEV Materials and how you got to this position? I am currently Customer Services Manager at ADDEV Materials Aerospace Ltd. My career started in 1994 when I joined PSG [...].<\/p>","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5777","page","type-page","status-publish","hentry"],"yoast_head":"\nInterview de Vanessa NORTH, Management service client - ADDEV Materials<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interview de Vanessa NORTH, Management service client - ADDEV Materials\" \/>\n<meta property=\"og:description\" content=\"Interview de Vanessa NORTH, Repr\u00e9sentante du service client 1. Introduction et Parcours Professionnel Pouvez-vous nous parler de votre r\u00f4le chez ADDEV Materials et du parcours qui vous a men\u00e9e \u00e0 ce poste ? Je suis actuellement Responsable du Service Client chez ADDEV Materials Aerospace Ltd. Mon parcours a d\u00e9but\u00e9 en 1994 lorsque j\u2019ai rejoint PSG […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/\" \/>\n<meta property=\"og:site_name\" content=\"ADDEV Materials\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-04T14:09:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/\",\"url\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/\",\"name\":\"Interview de Vanessa NORTH, Management service client - ADDEV Materials\",\"isPartOf\":{\"@id\":\"https:\/\/addevmaterials.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png\",\"datePublished\":\"2025-03-04T14:04:43+00:00\",\"dateModified\":\"2025-03-04T14:09:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage\",\"url\":\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png\",\"contentUrl\":\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/addevmaterials.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Interview de Vanessa NORTH, Management service client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/addevmaterials.com\/fr\/#website\",\"url\":\"https:\/\/addevmaterials.com\/fr\/\",\"name\":\"ADDEV Materials\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/addevmaterials.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/addevmaterials.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/addevmaterials.com\/fr\/#organization\",\"name\":\"ADDEV Materials\",\"url\":\"https:\/\/addevmaterials.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/addevmaterials.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2023\/04\/ADDEV_Materials-LOGO_RGB.svg\",\"contentUrl\":\"https:\/\/addevmaterials.com\/wp-content\/uploads\/2023\/04\/ADDEV_Materials-LOGO_RGB.svg\",\"width\":3251,\"height\":1285,\"caption\":\"ADDEV Materials\"},\"image\":{\"@id\":\"https:\/\/addevmaterials.com\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/addev-materials\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Interview with Vanessa NORTH, Customer Service Management - ADDEV Materials","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/","og_locale":"en_GB","og_type":"article","og_title":"Interview de Vanessa NORTH, Management service client - ADDEV Materials","og_description":"Interview de Vanessa NORTH, Repr\u00e9sentante du service client 1. Introduction et Parcours Professionnel Pouvez-vous nous parler de votre r\u00f4le chez ADDEV Materials et du parcours qui vous a men\u00e9e \u00e0 ce poste ? Je suis actuellement Responsable du Service Client chez ADDEV Materials Aerospace Ltd. Mon parcours a d\u00e9but\u00e9 en 1994 lorsque j\u2019ai rejoint PSG […]","og_url":"https:\/\/addevmaterials.com\/en\/interview-with-vanessa-north\/","og_site_name":"ADDEV Materials","article_modified_time":"2025-03-04T14:09:24+00:00","og_image":[{"url":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/","url":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/","name":"Interview with Vanessa NORTH, Customer Service Management - ADDEV Materials","isPartOf":{"@id":"https:\/\/addevmaterials.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage"},"image":{"@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage"},"thumbnailUrl":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png","datePublished":"2025-03-04T14:04:43+00:00","dateModified":"2025-03-04T14:09:24+00:00","breadcrumb":{"@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/addevmaterials.com\/interview-de-vanessa-north\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#primaryimage","url":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png","contentUrl":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2025\/03\/2-240x300.png"},{"@type":"BreadcrumbList","@id":"https:\/\/addevmaterials.com\/interview-de-vanessa-north\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/addevmaterials.com\/"},{"@type":"ListItem","position":2,"name":"Interview de Vanessa NORTH, Management service client"}]},{"@type":"WebSite","@id":"https:\/\/addevmaterials.com\/fr\/#website","url":"https:\/\/addevmaterials.com\/fr\/","name":"ADDEV Materials","description":"","publisher":{"@id":"https:\/\/addevmaterials.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/addevmaterials.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/addevmaterials.com\/fr\/#organization","name":"ADDEV Materials","url":"https:\/\/addevmaterials.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/addevmaterials.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2023\/04\/ADDEV_Materials-LOGO_RGB.svg","contentUrl":"https:\/\/addevmaterials.com\/wp-content\/uploads\/2023\/04\/ADDEV_Materials-LOGO_RGB.svg","width":3251,"height":1285,"caption":"ADDEV Materials"},"image":{"@id":"https:\/\/addevmaterials.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/addev-materials\/"]}]}},"_links":{"self":[{"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/pages\/5777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/comments?post=5777"}],"version-history":[{"count":10,"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/pages\/5777\/revisions"}],"predecessor-version":[{"id":5796,"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/pages\/5777\/revisions\/5796"}],"wp:attachment":[{"href":"https:\/\/addevmaterials.com\/en\/wp-json\/wp\/v2\/media?parent=5777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}